Tumbler Care & Return Policies

Policies

TUMBLER CARE

Hand Wash Only

Not Dishwasher Safe

Not Microwave Safe

Do Not Soak

 

All items are handmade and may have minor imperfections.

Refunds/Returns

 

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns and refunds are on a case by case basis all items are mailed with insurance to cover damage during shipment.

 

Additional non-returnable items:

 

  • Gift cards
  • Downloadable software products
  • Personalized Items

 

To complete your return, we require a receipt or proof of purchase.

 

There are certain situations where only partial refunds are granted:

 

  • Items with discussed and agreed upon flaws
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

 

Exchanges

We only replace items if they are defective or damaged.

 

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

 

Shipping returns

To start a return please email us at [email protected] to get started.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at {[email protected]} for questions related to refunds and returns.